Refund policy

When you can request a refund

Refunds are only for products marked refundable. Some add-ons are not refundable. You can request a refund within 7 days of delivery, only after the order is marked delivered.

How to request

1. Keep the piece unused, with tags and original packing.
2. Sign in and open My account → Orders.
3. Open the delivered order and tap Request refund, or WhatsApp us with the order number.

What happens next

Our team reviews the request. If approved, the refund is initiated and usually reflects in 5–7 working days to the original payment method. COD orders are refunded to UPI after we confirm the return.

Not refundable

Used jewellery, items without tags or packing, and requests after 7 days of delivery.